How do I report a technical issue?

If you experience any technical issues while using our services, please try the following steps first:

1. Clear your browser cache and cookies, then restart your browser.
2. Try a different browser or another device.
3. Disable browser extensions, such as AdBlock.
4. Ensure your computer and our website are set to the same time zone.
5. Avoid opening multiple windows/tabs of our site or using more than one device at the same time.

If the problem persists, please:

• Take a screenshot or video of the entire screen (make sure the URL is visible).
• Contact Customer Service using your registered email so we can assist you quickly.