What happens if I disconnect while playing a Live Casino game on Pinnacle Casino?

If a disconnection occurs before your bets are placed, no funds should be deducted from your balance, and you will not be considered part of the game round. Once reconnected, please verify your account balance and inform us if you notice any discrepancies.

If a disconnection occurs after the game round has begun, we cannot guarantee that your bets were successfully placed. Please check your balance upon reconnection. If the bets were placed before the disconnection, the game will continue as normal, and any winnings will be settled according to the final game result, regardless of the interruption.

Any missing winnings or refunds may take up to 2 hours to be credited. If no winnings or refunds have been credited after this time, please contact Customer Service for further assistance.